Return Policy

Dukpion Return Policy

At Dukpion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your eyeglasses or sunglasses, you can return them within 7 days of the purchase date for a refund or exchange, subject to the following conditions:

Eligibility for Returns:

• Proof of Purchase: You must provide a valid receipt or order confirmation as proof of purchase.
• Original Condition: Items must be returned in their original condition, unworn, undamaged, and with all original tags and packaging intact.
• Non-Prescription Items Only: For hygiene reasons, we cannot accept returns on prescription eyeglasses or sunglasses with custom-made lenses.
• Exclusions: Some items may be excluded from our return policy, such as sale items or special orders. Please check the product description or contact our customer service team for details.

Return Process:

1. Contact Customer Service: Contact our customer service team within 7 days of receiving your order to initiate a return.
2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item(s).
3. Packaging: Pack the item(s) securely in the original packaging to prevent damage during transit.
4. Shipping: Ship the item(s) back to us using a traceable shipping method. You are responsible for the return shipping costs.
5. Processing: Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions.
6. Refund or Exchange: If your return is approved, we will process your refund or exchange within [number] business days. Refunds will be credited to the original payment method.

Please Note:

• We reserve the right to refuse a return if the item(s) do not meet the return conditions.
• In case of an exchange, if the desired item is not available, we will offer you a refund or store credit.

Contact Us:

If you have any questions about our return policy, please contact our customer service team at: