Return Policy

We want you to be happy with your eyewear. If a frame arrives damaged or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos so we can help with a replacement or return.

Unused frames in original condition and packaging may be eligible for exchange or store credit where applicable. Custom prescription lenses, used products, and items damaged after delivery are generally not returnable unless there is a manufacturing fault.

Approved returns should be sent back as instructed by our support team. Refunds or replacements are processed after we inspect the returned item. Delivery fees are usually non-refundable unless the issue was our error.

For return requests, reach us via the Contact page or WhatsApp support shared at checkout. We will guide you through the next steps quickly.